If for any reason the Customer is not satisfied with their purchase, unworn items can be returned for a refund. within 14 days from the date of receipt of the goods.

Return Instructions

1. To request a return authorization, you must send an email to customer.service@milaura.it indicating the order number, the items to be returned and requesting the RAN and the return form. Once the procedure is completed, milaura.com will send a confirmation via email, containing the Return Authorization Number (RAN) and the return form with the instructions to follow to send the goods back. The return shipping costs are the responsibility of the buyer.
2. The Return Authorization Number must be written on the return form which must be filled out and placed in the box.
3. The package must be sent to Milaura, Corso Garibaldi 20, 20121, Milan, MI, Italy

Reimbursement
The refund will be made as soon as the return arrives at the milaura.com warehouses and the items have been checked.
For orders paid by credit card, the refunded amount will be available to customers in approximately 10 days, and will still be visible on the next card statement. The timing may vary slightly based on the banking circuit of the credit card used.
For orders paid with Paypal the amount will be refunded to the original account.
The refund will be issued in the same currency as the original purchase. Any differences in amount due to exchange rate fluctuations cannot be refunded.

Return shipment must take place within 14 days of receiving the order.

• The safety thread on the items being returned must not be cut or broken. The items must not have been worn, washed or altered and must not show any signs of use. The soles of the shoes must be in perfect condition and must not show any signs of any kind.

• Each item must be returned with all original labels, packaging and accessories (dustbags, hangers, garment covers, etc.) received with the order.

• All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and/or altered in any way, nor used as the only external packaging.

• Returns must be shipped inside the milaura box

• In the event that the Customer receives defective goods, or that errors occur in shipments by milaura.com, it is requested to follow the same instructions reported above. milaura.com reserves the right to request photographic evidence before authorizing returns for defective goods and to cover the shipping costs for the return of the goods to its premises.

• Swimwear and underwear (bikinis, briefs, boxers etc.) must be tried on over your own underwear. Returns of such items will be refused and sent back to the Customer if the transparent hygiene protection label has been removed, or if the items show signs of use.

• milaura.com also reserves the right to refuse unauthorized returns or returns that do not comply with all the conditions set out.
In these cases the goods will be returned to the sender at the original shipping address.
Any acceptance of such returns will in any case entail a charge equal to 10% of the value of the returned goods.

For all aspects not specifically expressed, the European legislation on distance selling shall apply.

The following payment methods are accepted by milaura.com :

 

CREDIT CARD

At the time of purchase, Customers enter their credit card details into a secure electronic banking system, provided by Adyen . AND' You can make purchases using Visa, Mastercard , American Express, Diners, Pay Pal .

Credit Card Security

All transactions are processed via a secure server, ensuring customers milaura.com maximum data protection.

Customer Service operators of milaura.com are in no way authorized to request or accept credit card numbers and/or expiry dates.

In order to ensure greater protection for purchases made in the e-commerce sector, milaura.com recommends its customers to join the services Verified By Visa or Mastercard Securecode , requiring a PIN security code with which you can make purchases in complete safety.

For more information please visit:

www.visaitalia.com or www.mastercard.com/it

Credit Card Charges

If the existing funds are sufficient for the purchase and the bank details provided are valid, the transaction will be processed instantly.

PAYPAL

By choosing the PAYPAL payment method the customer can pay directly through his account Paypal . Milaura.com reserves the right to ship the goods only to the address indicated on the account verified by Paypal .

New Customers

We would like to remind our new customers that milaura.com can request from the Bank or Paypal to verify the transaction, including by contacting the counterparty bank. This verification may cause some delay in shipping the order.

milaura.com reserves the right to request new customers to ship the goods to the billing address.

SHIPPING

Shipments are made via DHL courier and the cost varies depending on the value of the individual purchase and the country of shipment.

As required by the laws regulating trade, all milaura.com shipments are accompanied by an official invoice declaring the value of the individual items in Euro . For sale items, the invoice shows the discounted amounts.

1. SHIPPING METHODS AND COSTS

To offer you the best service and ensure fast shipping worldwide we have chosen DHL. Shipping costs vary based on the value of the individual purchase and destination (please see the table below). Your shipping costs will be automatically calculated at checkout.

We aim to dispatch all orders within 24 hours (orders accepted before 12pm CET will be dispatched the same day). Estimated dispatch times are to be considered as a guide only and from the date of dispatch we are not responsible for any delays caused by credit card authorisation processes.

Furthermore, milaura.it is not responsible for any delays due to customs operations and controls, or due to force majeure beyond the control of milaura.it.

During sales, promotions or holidays, shipments may take longer.

 

We offer you the following shipping options:

Village	Cost	Timings
Italy	5€	2 working days
Europe Zone 1	10€	2-3 working days
Europe Zone 2	10€	3-4 working days
United States	18€	2-3 working days
Canada	18€	2-3 working days
China	28€	2-3 working days
Japan	28€	2-3 working days

Europe Standard 1	Europe Standard 2
Austria	Portugal
Belgium	United Kingdom
France	Spain
Germany
Luxembourg
Netherlands
Principality of Monaco

The available shipping options are the same as in Italy.

2. IMPORTANT SHIPPING INFORMATION

Please consider the following information:

3. WHEN DO WE DELIVER?

Our Online Store ships to all countries with DHL, delivering from Monday to Friday during office hours. It is not possible to book a delivery.

DHL does not deliver during the weekdays pre -holidays and holidays. 

3. FREE SHIPPING

Occasionally, we run free shipping promotions. To receive a notification via email , just sign up here . Please note that free shipping promotions will be applied to your order during checkout.

4. THE FIRST ORDER

For your security, if this is your first time ordering, it can only be shipped to the cardholder's billing address or a company address that we will independently verify at a later date. To avoid delays, please make sure your billing address is the same as the address on your card statement, and write the cardholder's name exactly as it appears on your card. Please also make sure to enter your contact information accurately, so we can communicate with you if necessary.

5. INSURANCE

Please note that we insure every order in transit until it is delivered to you. We require a signature for every item delivered, at which point responsibility for the order passes to you. If you are not the recipient of your parcel (for example, if it was a gift) then the person who signed for it confirms delivery and is responsible for the parcel.

6. TRACK YOUR ORDER

You can check the status of your order by logging into your account and visiting the 'Orders' section.

7. TAXES AND DUTIES

In many countries, shipments are made Delivered Duty Paid (DDP), meaning all applicable import taxes are included in the final product price.

In the following countries, shipments are made Duty Paid (DDP):

Austria Belgium France Germany Italy Japan

Luxembourg Netherlands Portugal Spain United States of America

If a DDU (Delivery Duty Unpaid) destination is selected, the product price shown does not include taxes and VAT. The recipient is responsible for all import taxes, customs fees and local taxes imposed by the country to which the shipment is being made. Payment of these taxes is required to exempt the order from customs duties.

We cannot predict how much you will pay for taxes and duties, so we invite you to check them before placing an order. Our online store ships worldwide with DHL and shipping costs are already included in your final order total. However, as the international carrier of your order, DHL may present you with a separate invoice with local taxes to be paid.