The offer and sale of products on our website (" milaura.com ") are governed by the following General Conditions of Sale.

Products purchased on milaura.com are sold directly by Milaura SRL. ("Milaura"), with registered office in Italy, Piazza Conciliazione, 5 - 20123 Milan, Reg . Reg. Imp ., CF and VAT no. 08943490964..

You can request any information from Milaura through our assistance services: contact Customer Service .

If you need further information go to the Customer Care area . You can find information about orders and shipments, refunds and the return of products purchased on Milaura.com .
For any other legal information, see the sections: Privacy Policy and Cookie Policy .


1. Our trade policy

1.1
The Seller offers for sale, on milaura.com , the products and carries out its e-commerce activity exclusively towards its end users who are "consumers".

1.2
When we talk about "consumer" we mean any natural person who acts on milaura.com for purposes not related to your commercial, entrepreneurial or professional activity, if any. If you are not a "consumer", we invite you to refrain from concluding commercial transactions through milaura.com .

1.3
In consideration of its commercial policy, the Seller reserves the right not to follow up on orders coming from subjects other than the "consumer" or in any case on orders that do not comply with its commercial policy.

1.4
These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on milaura.com , among the users of milaura.com and the Seller.

1.5
The General Conditions of Sale do not regulate the supply of services or the sale of products by part of subjects other than the Seller who are present on milaura.com through links, banners or other hypertext links. We recommend that you check their conditions of sale before placing orders and purchasing products and services from parties other than the Seller, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of electronic commerce transactions between users of milaura.com and third parties.

 

2. How to conclude the contract with MILAURA

2.1
To conclude the purchase contract for one or more products on milaura.com , you will have to fill out the order form in electronic format and send it to the Seller, electronically, following the relevant instructions.

2.2
Before proceeding with the purchase of the products, by transmitting the order form, you will be asked to carefully read the General Conditions of Sale and the Information on the right of withdrawal, to print a copy using the print command and to save or reproduce a copy for your personal use. We will also provide you with a summary of the commercial and contractual conditions that we propose for the purchase of the products, which contains a reference to the General Conditions of Sale and a summary of the information on the essential characteristics of each product ordered with the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product, the methods of delivery of the products purchased, the methods of handling complaints by the professional, the shipping and delivery costs; as well as the references and geographical and email address of the Seller and the date by which the Seller undertakes to deliver the goods. The Seller will also provide you with a summary of the conditions and methods for exercising your right of withdrawal and the methods and times for returning the products purchased (taken from the Return Form). You will also be given information about the circumstances in which you will lose the right to withdraw from the contract. If applicable to the purchase, you will be informed that, in the event of withdrawal, you will have to bear the cost of returning the products. In any case, you will be reminded of the existence of the legal guarantee of conformity of the products, you will be provided with the contact details of our after-sales service and we will remind you, finally, of the possibility of using the independent and institutional conciliation service, RisolviOnline , provided by the Arbitration Chamber of the Milan Chamber of Commerce.

2.3 In the order form, displayed immediately before the conclusion of the purchase contract, we will provide you with summary information about the essential characteristics of each product ordered, the price (including all applicable taxes or duties) and the shipping costs (including any additional costs incurred by you for having chosen a type of shipping and delivery different and/or faster than the standard one). The contract is concluded when the Seller receives, electronically, your order form, after verifying the correctness of the data relating to your order.

2.4
The order form will be stored in our database for the period of time necessary to process the orders and in any case within the terms of the law. You can access your order form by consulting the My Order section .

2.5
When proceeding with the transmission of the order form, you will be warned that such forwarding implies the obligation to pay the indicated price. Before proceeding with the transmission of the order form, you will also be asked to identify and correct any errors in data entry.

2.6
The language available for concluding the contract with the Seller is Italian.

2.7
Once the contract is concluded, milaura will take charge of your purchase order.

2.8
The Seller may not process your purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products.

In these cases, we will inform you by email that the contract has not been concluded and that the Seller has not followed up on your purchase order, specifying the reasons.

If the products presented on milaura.com , are no longer available or on sale at the time of your last access to the site or of sending the order form, the Seller will inform you, promptly and in any case within thirty (30) days from the day following the day on which you sent your order to the Seller, of the possible unavailability of the products ordered. In the event of forwarding the order form and payment of the price, the Seller will refund, without undue delay, the amount already paid by you and the contract will be considered terminated between the parties.

2.9
By electronically transmitting the order form, you unconditionally accept and undertake to observe, in your relations with the Seller, these General Conditions of Sale. If you do not agree with some of the terms set out in the General Conditions of Sale, we invite you not to submit the order form for the purchase of products on milaura.com .

2.10
By submitting the order form you confirm that you know and accept the General Conditions of Sale and the additional information contained in milaura.com , also recalled via links, including the General Conditions of Use and the Privacy Policy and the Information on the right of withdrawal .

2.11
Once the contract has been concluded, the Seller will send you, by email, a receipt of the purchase order, containing the General Conditions of Sale and the summary document on the Right of Withdrawal and therefore, all the information already contained in the summary of the commercial and contractual conditions displayed before proceeding with the purchase.

2.12
We remind you that the product you purchase is intended exclusively for the country in which you place the order; therefore, if you decide to introduce the product in a different country, you are responsible for the introduction and you are required to follow the regulations and restrictions applicable both for export from the country in which you purchased the item and for import into the country in which you intend to take it. MILAURA declines any responsibility in this regard from now on.

3. Guarantees and indication of product prices

3.1
On milaura.com Only luxury and premium branded products are offered for sale. These products are purchased directly by the Seller from carefully selected fashion houses, manufacturers and retailers for their rigorous quality controls.

3.2
The Seller does not sell used, irregular or lower quality products than the corresponding standards offered on the market. Only vintage items that are offered for sale in the specific section of milaura.com , due to their particular nature, may be used and/or in conditions of obvious wear. In the description of each vintage product MILAURA will take care to specify the conservation conditions of the item presented if they differ from the standards offered on the market.

3.3
The essential characteristics of the products are presented on milaura.com within each product sheet. The images and colors of the products offered for sale on milaura.com however, they may not correspond to the real ones due to the Internet browser and monitor used.

3.4
Product prices may be subject to change. Make sure you have the final sale price. before submitting the relevant order form.


3.5
All products are provided with an identification tag fixed with a disposable seal. We ask you not to remove the tag and the relative seal from the purchased products, of which they are an integral part.

3.6
The Seller, in the event of the exercise of your right of withdrawal, has the right to not accept the return or not to fully refund the sums paid for the purchase, in relation to those products that are missing the relevant tag or that have been altered in their essential and qualitative characteristics or that have been damaged, as better clarified in paragraph 8.10.

4. Payments

4.1
To pay the price of the products and the related shipping and delivery costs, you can follow one of the methods indicated in the order form. In no case will you be charged costs higher than those actually incurred by the Seller, in relation to the payment instrument chosen by you.


4.2
In case of payment by credit card, the financial information (for example, the credit/debit card number or its expiration date) will be forwarded, via encrypted protocol, to Adyen or other banks, which provide the related remote electronic payment services, without third parties being able to access them in any way. Furthermore, such information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the relevant refunds in the event of any returns of the products, following the exercise of your right of withdrawal, or if it becomes necessary to prevent or report to the police the commission of fraud on milaura.com . The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be charged to your current account/credit card at the time of the order.

5. Value Voucher

5.1
Value vouchers are personalized codes, which allow you to enjoy a discount on purchases made on MILAURA.COM .

5.2
The box for the coupon code is displayed on the first page of the purchasing process: once the items have been inserted into the Shopping Bag , enter your code in the COUPONCODE box and click Recalculate. Value vouchers are applicable on the entire Shopping Bag .

5.3
Limitations on the use of the value voucher:

5.4
If for any reason you are not satisfied with your order, you can return the item to which you have applied the value voucher by following the standard return procedure available in the Returns section . Once your return has been accepted, the related code will be reactivated with its original value. The difference in cost you incurred for the purchase of the item will be credited back to you according to the methods and terms provided for the normal refund procedure.

6. Shipping and delivery of products

6.1
To find out the specific shipping and delivery methods for the products, go to the Shipping section , within the Customer Service area. Please pay attention to what is reported in this section because the information contained therein forms an integral and substantial part of these General Conditions of Sale and, therefore, are considered to be fully known and accepted by you at the time of transmission of the order form.

7. Customer Service

7.1
You can request any information through our assistance services: contact Customer Service . For further information, access the Customer Service area .

8. Right of withdrawal

8.1
You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products. purchased on milaura.com . In some specific cases, duly reported in the Right of Withdrawal section, it will be possible to exchange the chosen item for another.

8.2
Once you have exercised your right of withdrawal from the contract, you must return the products to the Seller by handing them over to the courier for shipment within fourteen (14) days from when you communicated to the Seller your decision to withdraw from the contract.

8.3
The only costs you will have to pay are those for returning the products purchased, unless the Seller has expressly exempted you from such costs at the time of purchase and on the further condition that you use the carrier indicated by the Seller in the Return Form.

8.4
If you decide to use the carrier indicated by the Seller in the Return Form, you will not have to pay the costs, at your expense, of returning the purchased products. The payment of the costs of returning the purchased products will be made, on your behalf, directly by the Seller, who will therefore release you from any payment obligation towards the carrier. In fact, the Seller, for the payment of the return, will withhold from the refund a lump sum equal to the standard shipping cost of the purchased products. Furthermore, from the moment of returning the purchased products to the carrier indicated by the Seller in the Return Form, the Seller exempts you from any liability in the event of loss or damage to the products during transport.

8.5
In the event that you decide to use a shipping method other than the one indicated by the Seller in the Return Form, you will instead have to pay the costs, at your expense, for returning the purchased products. In this case, an amount equivalent to the cost of standard shipping of the purchased products will also be refunded, while any additional costs will not be refunded. additional costs incurred by you for having chosen a type of shipping and delivery different and/or faster than the standard one. In this case, you may be responsible for any loss or damage to the products during transport, which is due to your negligent choice of carrier and/or shipping methods.



8.6
The Right of Withdrawal - in addition to compliance with the terms and conditions described in the previous points 8.1, 8.2, 8.3 and 8.4 - is considered to be correctly exercised if the following conditions are also fully respected:

 

8.7
If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph 8, the Seller will refund any sums already collected for the purchase of the products according to the methods and terms provided.

8.8
The sums will be refunded to you as soon as possible. and , in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures, once the correct execution of the terms and conditions indicated above has been verified, as indicated in paragraph 9.

8.9
If the methods and terms for exercising your right of withdrawal, referred to in letters a), e) and f) of the previous paragraph 7, are not respected, you will not be entitled to a refund of the sums already paid. to the Seller. Within 14 days of sending the email informing you of the non-acceptance of the return, you may choose to receive, at your own expense, the products in the condition in which they were returned to the Seller, by notifying the Seller, according to the methods that will be communicated to you. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase. If the conditions set out in letters b), c) and d) of the previous paragraph 7.7 are not respected, you will not be entitled to a full refund of the sums already paid to the Seller. In fact, you will be responsible for the decrease in value of the returned products, resulting from use other than that authorised by the Seller for the purpose of allowing you to ascertain the nature, characteristics and functioning of the products themselves. In this case, a percentage between 10 and 90 percent of the sums paid by you to the Seller for the purchase of the returned products will be deducted from the expected refund, as will be specifically communicated to you, via email, by the Seller.

Within 14 days of sending the email with which you will be notified of the amount deducted from the refund, you can choose to get back, at your expense, the products in the condition in which they were returned to the Seller, by notifying the Seller himself, according to the methods that will be communicated to you. Otherwise, the Seller may retain the products and an amount corresponding to the percentage deducted from the refund.

 

9. Refund times and methods

9.1
After the return of the products, the Seller will carry out the necessary checks regarding their conformity to the conditions and terms indicated in paragraph 8. If the checks are concluded positively, the Seller will send you, via email, the relevant confirmation of acceptance of the returned products. If the checks are not concluded positively, the Seller will inform you, via email, of the existence of a decrease in value of the returned products, resulting from your failure to comply with the conditions set out in letters b) c) and d) of the previous paragraph 8.3. At the same time, the Seller will also inform you of the amount that will be deducted from the sums paid by you for the purchase of the returned products; without prejudice, alternatively, to the possibility of re-obtaining, at your expense, the products in the state in which they were returned to the Seller, as provided for in the previous paragraph 8.10.

9.2
Whatever the payment method used by you, the refund, whether full or partial, is activated by the Seller as quickly as possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, after verifying the correct execution of your right of withdrawal and checking the returned products.

9.3
The Seller will refund using the same means of payment you used to purchase the returned products, unless you have expressly agreed with the Seller to use a different means of payment and provided that you do not incur any additional costs as a consequence of the refund. If there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment of the sums due for their purchase, the refund of the sums, in the event of exercising the right of withdrawal, will be made by the Seller, in any case, to the person who made the payment.


9.4
The Seller indicates the DHL courier ( http://www.dhl.com/ ) as the shipper for the return of the products. Through DHL, using the pre-printed adhesive label attached to the package containing the products, you can return the products to the Seller, without having to pay the necessary costs yourself. According to the methods and terms provided for the exercise of the right of withdrawal, this method allows the Seller to directly pay, on your behalf, the costs of returning the purchased products, freeing you from any obligation to pay to the shipper. This method also allows you to check, at any time, where each package is located, freeing you from any liability in the event of loss or damage to the products during transport.

9.5
If you decide to use a different shipping agent than the one indicated by the Seller to return the products, you will be responsible for the shipping costs, including liability in the event of loss or damage to the products.

10. Privacy

10.1
You can obtain information on how we process your personal data by accessing the Privacy Policy .

10.2
For any other information on our Privacy Policy you can send requests to the following email address: privacy@milaura.com or to the address of our registered office, Piazza Conciliazione, 5 - 20123, Milan , Italy.

 

11. Applicable law and dispute resolution

11.1
The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree 6 September 2005 n. 206, on the Consumer Code under Head I° “Consumer rights in contracts”, with specific reference to the legislation on distance contracts and the decree Legislative Decree 9 April 2003 no. 70 on certain aspects concerning electronic commerce.

11.2
In the event of disputes between the Seller and each end user, arising from the General Conditions of Sale, the Seller guarantees, from now on, full compliance and acceptance of the conciliation service SolveOnline . SolveOnline is an independent and institutional service, provided by the Arbitration Chamber of the Chamber of Commerce of Milan, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way, on the Internet. For more information on the regulation of SolveOnline or to send a conciliation request go to risolvionline.com 

We also inform you that the European Commission provides a platform for alternative extra-judicial dispute resolution, accessible on the website http://ec.europa.eu/odr

12. Modification and update

12.1
The General Conditions of Sale are modified from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on milaura.com .