Shipments are made via DHL courier and the cost varies depending on the value of the individual purchase and the country of shipment.

As required by trade laws, all milaura.com shipments are accompanied by an official invoice declaring the value of the individual items in Euros. For sale items, the invoice shows the discounted amounts.

1. SHIPPING METHODS AND COSTS

To offer you the best service and ensure fast shipping worldwide we have chosen DHL. Shipping costs vary based on the value of the individual purchase and destination (please see the table below). Your shipping costs will be automatically calculated at checkout.

We aim to dispatch all orders within 24 hours (orders accepted before 12pm CET will be dispatched the same day). Estimated dispatch times are to be considered as a guide only and from the date of dispatch we are not responsible for any delays caused by credit card authorisation processes.

Furthermore, milaura.it is not responsible for any delays due to customs operations and controls, or due to force majeure beyond the control of milaura.it.

During sales, promotions or holidays, shipments may take longer.



We offer you the following shipping options:

The available shipping options are the same as in Italy.

2. IMPORTANT SHIPPING INFORMATION

Please consider the following information:

• > A signature on the receipt is required for all orders;
• > We are unable to redirect orders to a different address after dispatch. Therefore, please ensure that you provide an address where you can be reached at the time of delivery within the specified delivery times;
• > DHL does not ship to PO boxes or use poste restante;
• > If DHL cannot find anyone at the address you provide, it will retry to deliver the package three more times, leaving a sheet of instructions each time.
3. WHEN DO WE DELIVER?

Our Online Store ships to all countries with DHL, delivering from Monday to Friday during office hours. It is not possible to book a delivery.

DHL does not deliver on pre-holidays and holidays.

3. FREE SHIPPING

Occasionally, we run free shipping promotions. To receive an email notification, simply sign up here. Please note that free shipping promotions will be applied to your order during checkout.

4. THE FIRST ORDER

For your security, if this is your first time ordering, it can only be shipped to the cardholder's billing address or a company address that we will independently verify at a later date. To avoid delays, please make sure your billing address is the same as your card statement address, and write the cardholder's name exactly as it appears on your card. Please also make sure to enter your contact information accurately, so we can communicate with you if necessary.

5. INSURANCE

Please note that we insure every order in transit until it is delivered to you. We require a signature for every item delivered, at which point responsibility for the order passes to you. If you are not the recipient of your parcel (for example, if it was a gift) then the person who signed for it confirms delivery and is responsible for the parcel.

6. TRACK YOUR ORDER

You can check the status of your order by logging into your account and visiting the 'Orders' section.

7. TAXES AND DUTIES

In many countries, shipments are made Duty Paid (DDP), meaning all applicable import taxes are included in the final price of the product.

In the following countries, shipments are made Duty Paid (DDP):

If a DDU (Delivery Duty Unpaid) destination is selected, the product price shown does not include taxes and VAT. The recipient is responsible for all import taxes, customs fees and local taxes imposed by the country to which the shipment is being made. Payment of these taxes is required to exempt the order from customs duties.

We cannot predict how much you will pay for taxes and duties, so we invite you to check them before placing an order. Our online store ships worldwide with DHL and shipping costs are already included in your final order total. However, as the international carrier of your order, DHL may present you with a separate invoice with local taxes to be paid.